With applications of technology, one size never fits all, and this is very true when determining the correct Cloud Contact Centre (CCaaS) or Cloud Phone System (UCaaS) solution for any business.
One thing we dislike the most is to hear a vendor trying to force an over-specified solution onto a client which has functions way beyond their requirements. This will typically result in an overly complex solution with redundant features, and of course an unnecessarily high price tag.
It is equally distressing to hear a vendor playing down the importance of key features which may be lacking in their solution that are vital to an end customers CX workflow.
With the breadth of information available to customers online it is impossible to hide your competitor’s solutions and features from view.
That is why it is so refreshing to see this great vendor agnostic summary of the top CCaaS providers for business from our partner 8×8.
If moving your Contact Centre to the cloud is on the horizon then check out this great summary which covers key vendors such as Talkdesk, Ring Central, NICE InContact, Genesys Cloud, Avaya OneCloud, Cisco BroadSoft (a.k.a. Cisco Contact Center Solution) and of course 8×8.
How do I learn more about the latest in Digital Contact Centre Solutions?
The team here at CCaaS constantly review the market for Contact Centre solutions and can help you to identify the optimum CCaaS solution for your business. Please contact us for an informal chat or to arrange a demo of one of today’s most advanced Digital Contact Centre solutions.
We are here to help.