A Digital Customer Experience Agency.
Plexus Communications have a unique background combining extensive experience as provider of Unified Communications solutions, with the delivery of a revolutionary ‘as-a-service’ outsourced marketing agency model. It is through this combination of communications expertise, and our experience of delivering marketing programs spanning the entire customer journey that CCaaS solutions became a fundamental component of the Customer Experience (CX) strategy for our customers. The digital age has drastically changed how customers find and consume information and set in place many new communications channels which have become their preferred choice for supplier interactions. Many companies have succeeded in developing a reasonable outbound digital marketing and communications strategy, however for many, it is the aggregation of multiple inbound channels which presents the biggest challenge. A carefully selected CCaaS platform can help to seamlessly track a customer’s engagement journey, providing complete visibility of their interaction history, regardless of any communication channel changes. This not only simplifies the customer service role, but more importantly improves Customer Experience through omni-channel flexibility, while eliminating frustrating communication silos. CCaaS technology is rapidly embracing Artificial Intelligence (AI) providing incredible data points that can drive business process improvement, product development, and actionable insights that can elevate Customer Experience to even higher levels. If Customer Experience improvement is important to your organisation speak to the team at Plexus for an informal chat with honest and impartial advice.
sales & marketing specialists
in house design & development
cloud communications expertise
Quality Service
Customer experience and quality service is paramount to us, our team thrive to over achieve with everything we do.
Expert team
Whilst you have a team of experts with you all the way, you will be allocated an account manager to give you a single point of contact.
Affordable pricing
Everything we do has been packaged to make it affordable, we deliver all services as a known monthly cost. No high upfront costs from us!
Modern Technology
Using technology to deliver solutions that were once only affordable to the large corporate organisations to small businesses.
360 Marketing
Ensuring every activity you do is working in conjunction with each other, using technology to turn prospects into customers.
Fully Managed
Every service we offer from building and supporting a website to marketing or a new phone system we are with you all the way, you’re never alone.
Recent Blog
With applications of technology, one size never fits all, and this is very true when determining the correct Cloud Contact Centre (CCaaS) or Cloud Phone System (UCaaS) solution for any business. One thing we dislike the most is to hear a vendor trying to force an over-specified solution onto a client which has functions way […]
In our latest article we outline how to retain customers with an integrated Digital Contact Center solution that will boost your digital brand presence, increase your Net Promoter Score and improve customer experience. The latest technology can complement your existing Contact Centre solutions to drive agent efficiency and keep you way ahead of your competition. […]
As the UK government continues to evaluate their “delay” phase strategies to combat the Covid-19 outbreak it is inevitable that on-premise Contact Centre operations will need to be ready for call centre agents to start working fully remotely while ensuring your Customer Experience levels are not disrupted.If your Contact Centre systems are premise based it […]
In our previous article “Is your contact centre Digital Ready” we covered the importance of implementing an Omni-channel customer contact application that would allow you to communicate with customers across multiple digital social channels from a unified interface.For the retail sector the addition of Omni-channel communications is a vital first step towards delivering the digital […]
The UK housing market had been subdued by an undercurrent of economic uncertainty throughout the BREXIT negotiations and the lead up to the 2019 general elections, driving caution into buyers and sellers with house price growth at a six year low1. Prospects for a productive spring and summer market were good until the Covid-19 lockdown […]
Artificial Intelligence is certainly not a newcomer to Contact Centre operations but it is the power and flexibility of cloud computing that is really delivering advances in both Customer Experience (CX) improvements and a reduction in the cost per contact for service providers. Here we will take a look at ways in which AI is […]