With applications of technology, one size never fits all, and this is very true when determining the correct Cloud Contact Centre (CCaaS) or Cloud Phone System (UCaaS) solution for any business. One thing we dislike the most is to hear a vendor trying to force an over-specified solution onto a client which has functions way […]
In our latest article we outline how to retain customers with an integrated Digital Contact Center solution that will boost your digital brand presence, increase your Net Promoter Score and improve customer experience. The latest technology can complement your existing Contact Centre solutions to drive agent efficiency and keep you way ahead of your competition. […]
As the UK government continues to evaluate their “delay” phase strategies to combat the Covid-19 outbreak it is inevitable that on-premise Contact Centre operations will need to be ready for call centre agents to start working fully remotely while ensuring your Customer Experience levels are not disrupted.If your Contact Centre systems are premise based it […]
Artificial Intelligence is certainly not a newcomer to Contact Centre operations but it is the power and flexibility of cloud computing that is really delivering advances in both Customer Experience (CX) improvements and a reduction in the cost per contact for service providers. Here we will take a look at ways in which AI is […]