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Contact Centre as a Service

Migration to an open Cloud Contact Centre platform will enable you to rethink your Customer Experience (CX) capabilities. Both customer and agent experiences will be elevated through the use of AI and constant technology evolution.
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Deliver a More Human Experience

Create more effective customer engagements through visibility of their entire customer journey

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AI, Automation & Omnichannel

Empower your agents with integrated desktops that fuse all digital touchpoints and channels for new levels of productivity and efficiency.

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Improve Operations

Transform your operations with powerful workforce management and performance tools, reports, and analytics whether teams work remotely, onsite, or in a hybrid model.

Complete our Cloud Contact Centre – Interactive Quick Assessment (IQA) and a Solution Engineer will provide recommendations within 48 hours.

Start the Cloud Contact Centre IQA Now

Choosing the right Cloud Contact Centre to imrove business operations & customer experience

A Cloud Contact Center enables you to engage customers on their channel of choice, streamline your operations, and use the power of AI, automation and the cloud to increase your business agility and exceed your customers’ expectations.

  • Deliver global engagement without the upfront costs
  • Route interactions based on content & customer intent
  • Engage customers on their channel of choice
  • Deliver omnichannel experiences across channels & time
  • Connect your CRM with pre-built integrations & SDKs
  • Empower agents to deliver a seamless customer journey

Cloud Contact Centre integration with your Ecosystems

Connect your Cloud Contact Centre conveniently with everyday business apps. CCaaS enables users to leverage turnkey integrations with best-of-breed business tools for CRM, productivity, help desk systems and more. 
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Microsoft Teams

With a CCaaS direct routing solutions Teams users can make and receive global calls right from the native Teams dialer.

Salesforce

Leverage your existing Salesforce investment by enabling a powerful CCaaS communications suite right from within Salesforce.

Google Workspace

Automatically create and add unique meeting links and dial-in information to any calendar event or invite with one click.

Freshdesk

With browser extensions simply add 8×8 Contact Center capabilities within Freshdesk.

Hubspot

CCaaS integration with HubSpot adds communications into your HubSpot CRM to give your sales, marketing and support teams that extra edge.

Microsoft Dynamics 365

CCaaS integration with Microsoft Dynamics 365 gives you one system of engagement to streamline and simplify experiences as manage customer calls and chats all an integrated interface.

Netsuite

NetSuite integrations provide a cloud-based integration that combines the strengths of the two products out of the box. Instead of requiring months of integration services, start serving your customers better in days!

Zendesk

CCaaS integration with Zendesk creates a single environment for agents to more effectively manage customer interactions.

Zoho

Integrated search across leads, opportunities, contacts, cases, and organizations. Easy call management with the ability to make, take and transfer calls without toggling between app windows. Instant caller information with caller details presented before connecting. Automatic logging of call and chat details are provided after every interaction.

Testimonial

100+ Companies are using Qloud

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JD Scot
Designer, Qloud

Dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown.

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Fitt Morgan
Designer, Qloud

Text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley .

image-testimonial
Nik Jorden
Designer, Qloud

Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer.

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Julia Cooper
Designer, Qloud

Our Contacts

The CCaaS.co.uk platform and team provides vendor agnostic advice across a wide range of technologies that support Customer Experience (CX) and the entire customer journey. Our Interactive Quick Assessment (IQA) forms enable our technical team to provide you with insight into the best-fit solutions to meet your business objectives.

Phone : 01908 047495
Email: enquiries@ccaas.co.uk




    Blog

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