Security
Looking after your data, infrastructure and people is a 24/7 job.
Place yourself into the hands of experts to do it right.
Security Operations Centre
A fully outsourced 24/7 monitoring solution for your company. A way to combat the cybersecurity skills shortage.
Data Security
The future of cybersecurity will be based on data security. If your data is secure your business is secure.
Endpoint Security
With the increase in remote working and BYOD policies, endpoint security is a vital addition for all organizations.
Complete our Security – Interactive Quick Assessment (IQA) and a Solution Engineer will provide recommendations within 48 hours.
Cybersecurity is not a product, it requires the holistic application of education, culture and a zero-trust infrastructure
No business can afford to be complacent regarding cybersecurity. The path to building resilience can be a long one, but with careful planning and small steps a lot can be achieved. The CCaaS team can help wherever you may be on your cybersecurity journey.
Leave your contact details here and we will get in touch
Our Contacts
The CCaaS.co.uk platform and team provides vendor agnostic advice across a wide range of technologies that support Customer Experience (CX) and the entire customer journey. Our Interactive Quick Assessment (IQA) forms enable our technical team to provide you with insight into the best-fit solutions to meet your business objectives.
Phone : 01908 047495
Email: enquiries@ccaas.co.uk
Recent Blog
With applications of technology, one size never fits all, and this is very true when determining the correct Cloud Contact Centre (CCaaS) or Cloud Phone System (UCaaS) solution for any business. One thing we dislike the most is to hear a vendor trying to force an over-specified solution onto a client which has functions way […]
In our latest article we outline how to retain customers with an integrated Digital Contact Center solution that will boost your digital brand presence, increase your Net Promoter Score and improve customer experience. The latest technology can complement your existing Contact Centre solutions to drive agent efficiency and keep you way ahead of your competition. […]
As the UK government continues to evaluate their “delay” phase strategies to combat the Covid-19 outbreak it is inevitable that on-premise Contact Centre operations will need to be ready for call centre agents to start working fully remotely while ensuring your Customer Experience levels are not disrupted.If your Contact Centre systems are premise based it […]
In our previous article “Is your contact centre Digital Ready” we covered the importance of implementing an Omni-channel customer contact application that would allow you to communicate with customers across multiple digital social channels from a unified interface.For the retail sector the addition of Omni-channel communications is a vital first step towards delivering the digital […]
The UK housing market had been subdued by an undercurrent of economic uncertainty throughout the BREXIT negotiations and the lead up to the 2019 general elections, driving caution into buyers and sellers with house price growth at a six year low1. Prospects for a productive spring and summer market were good until the Covid-19 lockdown […]
Artificial Intelligence is certainly not a newcomer to Contact Centre operations but it is the power and flexibility of cloud computing that is really delivering advances in both Customer Experience (CX) improvements and a reduction in the cost per contact for service providers. Here we will take a look at ways in which AI is […]